Terms & Conditions

Last updated: 1/11/2025

These Terms & Conditions apply to all purchases made through the official website of James and Sarah London. By accessing our website or placing an order, you agree to be bound by the terms outlined below. Please read them carefully before making a purchase.

If you have any questions, you may contact us at:
📧 info@jamessarahlondon.com

1. Applicability

By placing an order with James and Sarah London, you confirm that you have read, understood and agreed to these Terms & Conditions.
These terms apply to every sale, without exception.

2. Product Information

We make every effort to display product descriptions, images, sizes, colours and specifications as accurately as possible.
However:

  • Minor variations may occur due to screen settings, photography lighting or manufacturing differences.

  • We are not liable for typographical errors, outdated information, or unintentional inaccuracies on the website.

  • All products are subject to availability.

We reserve the right to update or correct product information at any time.

3. Ordering & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods vary depending on your location and the options displayed at checkout.

  • It is the customer's responsibility to ensure that their billing and shipping details are entered correctly at checkout.

  • We reserve the right to cancel any order suspected of fraud, misuse, or inaccurate information.

Once an order is placed, the order details cannot always be modified. Address changes must be reported within 24 hours by emailing info@jamessarahlondon.com.

4. Processing & Delivery

Processing Time

  • Standard processing time: 1–3 business days.

Shipping Time

  • Estimated delivery time: 3–7 business days, depending on the destination.

Shipping Origin

  • Orders are shipped directly from our supplier in China via international logistics partners.

Customer Responsibilities

  • The customer must ensure that the delivery address is correct.

  • We do not accept liability for failed delivery due to incorrect or incomplete address details.

  • Once an order has been shipped, we cannot modify the shipping address.

Tracking

Where available, tracking information will be sent to the customer by email after dispatch.

5. Returns & Cancellations

For all information regarding returns, cancellations, damage claims, and non-delivery, please refer to our complete Returns Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

6. Liability

  • We are not responsible for loss, theft, or damage of parcels where the tracking shows successful delivery to the address provided at checkout.

  • We are not liable for delays caused by customs, courier errors, weather conditions, or other factors beyond our control.

  • The risk of returning goods lies fully with the customer until the returned package is received and inspected by our supplier.

7. Intellectual Property

All content on our website — including product images, designs, text, graphics, logos, brand names, and other materials — is the exclusive property of James and Sarah London.

You may not:

  • Copy

  • Distribute

  • Modify

  • Reproduce

  • Sell

  • Reuse

any of our content without prior written permission. Legal action may be taken against violations.

8. Complaints Procedure

If you have a complaint or concern regarding an order, product or service, you may contact us in writing at:

📧 info@jamessarahlondon.com

We aim to respond to all complaints within 5 business days and will work with you to resolve the issue as fairly and efficiently as possible.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising out of or related to purchases made with James and Sarah London shall be subject to the exclusive jurisdiction of UK courts.