Privacy Policy

Last updated: 1/11/2025

This Privacy Policy applies to all services provided by James and Sarah London. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and what rights you have under UK law.

1. Information We Collect

We collect personal data when you interact with our website, create an account, or place an order. This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping information

  • Billing information and payment details

  • IP address and device information

  • Website usage data, including pages viewed and actions taken

  • Order history and communication records

2. How We Use Your Information

We use your personal data to provide and improve our services. This includes:

  • Processing and fulfilling your orders

  • Providing customer service and support

  • Sending order updates and relevant notifications

  • Improving website performance and user experience

  • Personalising marketing and promotional content

  • Detecting fraud and ensuring secure transactions

  • Complying with legal obligations under UK law

We only request information that is necessary for a smooth shopping experience.

3. Sharing Your Data With Third Parties

We only share your data with trusted third-party partners when necessary to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal, Klarna)

  • Shipping and logistics partners

  • Customer support tools

  • Analytic and marketing platforms (e.g., Meta, Google Analytics)

We never sell your personal information. Third parties are required to keep your data secure and may only use it in accordance with this policy.

4. Data Retention

Your information is kept only as long as necessary to fulfil the purposes outlined in this policy, including:

  • Fulfilling your orders

  • Providing customer support

  • Meeting tax, regulatory, and legal obligations

We securely delete or anonymise data once it is no longer needed.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your shopping experience. Cookies help us:

  • Remember your preferences

  • Analyse website traffic and behaviour

  • Show personalised adverts

  • Improve website performance

You may change or disable cookie settings in your browser at any time. Certain website features may not function properly without cookies.

6. Your Rights Under UK Law

As a UK consumer, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Delete your personal data (“right to be forgotten”)

  • Restrict certain types of data processing

  • Object to marketing or profiling

  • Request data portability, allowing you to move your data elsewhere

To exercise any of these rights, simply contact us at:

📩 info@jamessarahlondon.com

We respond to all privacy-related requests within a reasonable timeframe.

7. Data Security

We use industry-standard security measures to keep your information safe, including encryption, secure payment gateways, and restricted access protocols. Despite this, no online system is fully guaranteed secure, but we take all reasonable steps to protect your data.

8. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

📧 info@jamessarahlondon.com
James and Sarah London – Customer Support Team

9. Changes to This Policy

We may update this Privacy Policy as our business evolves or to comply with legal requirements. The updated version will always be posted on this page with a revised “Last updated” date.