Payment Policy

Last updated: 1/11/2025

At James and Sarah London, we aim to offer a smooth and secure checkout experience. This Payment Policy explains the payment options available, how payments are processed, and how refunds are issued.

1. Available Payment Methods

We offer a range of secure payment options. The availability of each method may vary depending on your country and the checkout system.

Possible payment methods include:

  • Credit & Debit Cards (Visa, Mastercard)

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Bancontact

  • Other locally available payment methods, depending on your region and device

Please note:

  • Some payment methods may not be available in certain countries.

  • Customers are responsible for checking which payment options appear at checkout.

2. Payment Security

Your security is our priority.

  • All payments are processed through an encrypted SSL connection.

  • We do not store any payment information on our servers.

  • Transactions are handled exclusively by trusted third-party payment providers who meet the highest security standards (PCI-DSS compliant).

Your data is always protected when shopping with us.

3. Payment Processing

  • Orders are processed only after a successful payment has been completed.

  • If a payment fails or is declined, the order will not be created or shipped.

  • You will receive an automatic confirmation email once your payment has been accepted.

4. Refunds

If you qualify for a refund (for example, after an approved return):

  • The refund will be issued to the original payment method used during checkout.

  • Refunds are processed within 14 days after the returned item has been received and inspected by our supplier.

  • Depending on your bank or payment provider, processing times may vary.

Shipping fees are typically non-refundable, except in cases where we made an error or you received a faulty product.

5. Payment Issues or Questions

If you experience any issues during checkout or have questions about payments, please contact us at:

📧 info@jamessarahlondon.com
James and Sarah London – Customer Support